The Scantrack Support service utilises a dedicated Service Desk team who provide professional technical support to all our customers in the UK and Internationally.
Key Benefits
- Instant access to experienced Technical Support team
- High level of support provided, as standard
- Industry standardised processes using the Information Technology Infrastructure Library (ITIL) best practice
The team use a specialised software tool to log, track and manage all customer calls; allowing Scantrack to analyse call data and consistently improve the level of service provided.
Scantrack uses comprehensive Service Level Agreements written using ‘ITIL’ best practice, to ensure our customer’s expectations for service are understood, agreed and consistently delivered to.
The Service Desk offer in depth technical expertise for all our products with three levels of technical support available. Scantrack can also offer out of hours “24 x 7” technical support if required to fully support critical round-the-clock departmental processes.